Help

How can I order the Jamster Value Club and how will I be billed?

To order the Jamster Value club on the website, please select a product first. You will then be prompted to enter your phone number and thereafter to text OK to 19 4000. The charge for the Jamster Value Club will be deducted either from your prepaid balance or charged to your monthly bill, depending on your contract with your network operator.

In case you want to sign up for a club without using ordering a product, you also have the option to order a club by itself. Just go the homepage and click on the "Send me my product" at the top of the homepage near the words "Jamster Value Club" and follow the instructions.


What are my current club credits?

A) If you haven't logged in yet:
Click on "My Jamster" at the top of this page and enter your mobile phone number and password; then click on "Login". Your credit is listed under "Credits remaining this month".

B) If you have already logged in:
Click on "My Jamster" at the top of this page. Your credit is listed under "Credits remaining this month".


How can I cancel a club?

You can cancel your club(s) at anytime via any of the following ways:

1. Via the website

Go to "My Jamster" and A) if you haven't logged in yet:
i. Click on "My Jamster" at the top of the page.
ii. Enter your mobile number and password and click on "Login".
iii. Click on "My clubs".
iv. You will see an overview of your Jamster clubs.
v. Click on "deactivate" right next to the club you want to cancel. 

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B) If you've already logged in:
i. Click on "My Jamster" at the top of this page.
ii. Click on "My clubs".
iii. You will see an overview of your Jamster clubs.
iv. Click on "deactivate" right next to the club you want to cancel."


2. Via text messaging by sending a text message with the word stop to 19 4000

3. Via an email to Jamster customer service at info@jamster.com.au

4. Via the phone by calling Jamster customer service at 1 800 024 185 (national rate) Is there a notice period or a minimum membership term?

You can cancel a club at any time. Cancellation takes effect immediately. Please note that the service can be shown again on your monthly invoice, as the network operators' bookings are back-dated.


Can I order individual content or do I have to order a club?

You can buy individual content but for a similar price you can get a subscription and get better value for your money.


What happens if I want to order more content items than are included in my club?

Once your weekly coupons have been exhausted, you will be able to buy more content at a single purchase price until your coupons renew.


What if I want to order content that is not included in my club?

You can join another club or buy the content at a single purchase price.


How will I be billed?

The charge for a Jamster plan will be deducted either from your prepaid balance or charged to your monthly bill, depending on your contract with your network operator. In rare cases, an attempt to bill your account with your operator may fail and, if this should occur, Jamster may make additional billing attempts without any disturbance to you.